Bobos in Hades
Once upon a time, there was a book about the particularly heinous version of yuppie/dink/suburbanite that lives in my area (the Main Line, said with a nose in the air). Bobos in paradise, or something like that. When I used to work in the bookstore, I dealt with them All the Time. But, it's been a while.
Thursday, I treated myself to a Starbucks run. First time in a long time. So, I'm standing waiting to order my mocha choca latta ya ya, and the woman in front of me starts to place her order.
Or so I thought.
"I would like to know if there's a way I can text in my order and leave a credit card number here. I couldn't wait all that time this morning. I need this to be more convenient."
"I apologize, ma'am. We aren't equipped for that. You could call in your order, but you'd still have to wait in line to pay."
"I cannot wait that long. You should just take my credit card."
"Ma'am, we can't be responsible for your credit card. We're sorry!"
"Well, your lot is so full in the mornings, and I have to wait in the lot entrance for minutes just to get a spot."
"Yes, it does get busy. But at least this is better than the such and such store up the street which has no parking, and the one in the other direction which only has three spots."
"I still have to wait too long"
"Ma'am, we're sorry for the inconvenience. We do reimburse if you park in the lot across the street."
"It's getting cold out! My coffee will get cold!" said as though the manager is a moron. "You don't let employees park in this lot, do you?" with suspicion. Vile employees.
"No, ma'am, we don't."
"So, what can we do to fix things for me?"
"As I said, you can phone in your order, but you'll still have to wait in line. I'm sorry that we have no other options at this point."
"Really, you should be more in tune with what your customers need!" (she then ordered, then complained when her order wasn't right.)
I give kudos to that manager. Completely polite the entire time, and concerned and regretful. I was embarrassed for the customer. I never can understand when people are so damn pushy. Just get up 10 minutes earlier, woman. You'll have no problem getting what you need.
~~~~~
Anybody for a triple shot decaf no fat sugar free vanilla mocachino? soy?
(*)>
Thursday, I treated myself to a Starbucks run. First time in a long time. So, I'm standing waiting to order my mocha choca latta ya ya, and the woman in front of me starts to place her order.
Or so I thought.
"I would like to know if there's a way I can text in my order and leave a credit card number here. I couldn't wait all that time this morning. I need this to be more convenient."
"I apologize, ma'am. We aren't equipped for that. You could call in your order, but you'd still have to wait in line to pay."
"I cannot wait that long. You should just take my credit card."
"Ma'am, we can't be responsible for your credit card. We're sorry!"
"Well, your lot is so full in the mornings, and I have to wait in the lot entrance for minutes just to get a spot."
"Yes, it does get busy. But at least this is better than the such and such store up the street which has no parking, and the one in the other direction which only has three spots."
"I still have to wait too long"
"Ma'am, we're sorry for the inconvenience. We do reimburse if you park in the lot across the street."
"It's getting cold out! My coffee will get cold!" said as though the manager is a moron. "You don't let employees park in this lot, do you?" with suspicion. Vile employees.
"No, ma'am, we don't."
"So, what can we do to fix things for me?"
"As I said, you can phone in your order, but you'll still have to wait in line. I'm sorry that we have no other options at this point."
"Really, you should be more in tune with what your customers need!" (she then ordered, then complained when her order wasn't right.)
I give kudos to that manager. Completely polite the entire time, and concerned and regretful. I was embarrassed for the customer. I never can understand when people are so damn pushy. Just get up 10 minutes earlier, woman. You'll have no problem getting what you need.
~~~~~
Anybody for a triple shot decaf no fat sugar free vanilla mocachino? soy?
(*)>
posted by birdwoman | 6:07 PM
5 Comments:
I've never even tried Starbucks coffee. I have tried their iced teas and I derive wicked pleasure in asking for it in the English terms, i.e., small, medium or large. They reply in Fratalian and I always say, that's what I said, medium.
I am not ashamed to say that a venti decaf nonfat latte is perhaps my favorite treat in the world. And I like that they give me free music when I'm there.
(*)>
Not that there's anything wrong with that...
Not to mention the free wifi... although some require complete silence while they work on their novel ;-)
when I say free tunes, I mean they give out itunes cards - one song of their choice. I've gotten some really fun stuff from there!
(*)>
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